TERMS OF BUSINESS
Introduction

We want you to be a satisfied ezyHR customer, so we aim to make dealing with us as an enjoyable and satisfying experience as possible, without any misunderstandings or hidden surprises. So here’s the Ts &Cs of doing business with us.

Sales policy

When ordering from us, we will process your credit card details through the PayPal system (you do not need an account), to offer the most secure transaction for both of us.  PayPal uses a secure server operating SSL (Secure Sockets Layer) technology, which means that the credit card information you send is encrypted by your computer, and then decrypted again by Paypal’s server, preventing others from accessing your private information in between.

We never store your credit card details. All we see is the transaction approval number from PayPal. None of your card details are stored, on any server, at any time.

Paypal’s Customer Guarantee ensures that you have a procedure for submitting complaints, and in the event that any complaint is resolved in your favour, Paypal will refund your money.

If you do not wish to pay by credit card, but wish to use cheque or a bank transfer instead, please contact us via the website feedback form for instructions.

Refund Policy

a) We expect you to use your good judgement in selecting a product from this site and in ensuring that it meets the needs of your business before buying. To help you in this selection, we have published the ezyHR User documentation on the website which you may download and review before making your purchase.
b) However, if, within thirty days of ordering any ezyHR product from this website, you decide that you do not wish to use it after all, you may email us for a Return Approval, using the form on the website. As long as your product has not been activated, we will cancel your order and refund your money, subject always to a $50 Administration Fee.
c) But if any part of the product has been activated, we will not make a refund if you should decide you just don’t like the product, or you’ve changed your mind.

Delivery Policy

When you order an ezyHR product through our web site, we will process your order the next business day. We create serial number(s) for the products you have ordered and include these in a welcome Email that is generally sent to you within two or three business days, unless there are special circumstances. If you do not receive the welcome Email within 10 business days, please let us know so we may investigate.

The welcome Email also contains the products you’ve bought and the serial number(s) necessary to install and activate them, plus PDFs for the User Guide and Installation instructions.  We recommend that you copy these files on to a DVD and keep it in a safe place, in case you need to reinstall ezyHR at a later date.  They cannot be reissued.

Support Plan Terms & Conditions

Support for your ezyHR installation is free of charge for 3 months after purchase. Thereafter it is provided under an annual contract, which must be selected when you first buy ezyHR.  You will be billed on each anniversary of your ezyHR purchase.  If you do not select the Support Plan on initial purchase, or you allow it to lapse, it cannot be reinstated.

Support is provided by the Cyberaid Technical Support team on a best-effort basis, for any issue related to ezyHR, technical or operational.  Due to the inherent difficulties in identifying and resolving software issues, we do not guarantee to provide a solution within a specified time-frame.  Only the current release of the ezyHR product is supported, and the previous release for thirty days after it has been superseded.

Support is provided by email only, at support@ezyhr.com.au, or by using the feedback form on the website.

Our Website Privacy Policy

You may visit our website without disclosing any personal information to us. However, if you wish to buy a product from the website or download a free file, it is necessary for us to collect information from you in order to deliver your products. If you wish to buy goods but do not wish to provide your details via the website, you should contact us by telephone to arrange your purchase.

To provide you with products or services from our website, we may ask you to provide us with certain information, including (but not limited to):

– your name and job title
– your business address;
– your telephone number;
– your email address;
– company name and address;
– type of business;
– no of employees

If you are buying goods, we may ask you for your credit card details. This information is processed on a secure server and is only used to effect the transaction through our bank. It is not stored. For some of the services supplied on our website you may be asked to provide further details. The information required, and the reason why we need it, will be explained at the time this information is requested.

Additionally, we may collect anonymous information about your visit. We will only collect such anonymous information to combine with other anonymous information which is then used and analysed at an aggregate level to help us understand how our customers use our website. None of this information is reviewed at a personal level.

“Cookies” and other tracking devices
We may collect anonymous information through the use of various technologies, including “cookies”. A “cookie” is a small file that resides on your computer’s hard drive that allows us to improve the quality of your visit to our site. We use cookies to store and tailor our site to meet your personal preferences. Some of these cookies are known as “session cookies”, which will last only so long as you stay on our website.

If your browser permits it, you may set your computer to reject our cookies although this may affect the quality of your visit to our site.

Our use of Your Personal Data
We will use your personal data for the following purposes:

a) To provide the ezyHR service to you –
We will use your personal data to provide and improve our general service to you, to enable our helpdesk to deal with any queries you have about our service, and to notify you of any changes to our service and General User Conditions. If you are a registered ezyHR customer, we will use the contact information in your personal data to provide you with product support Newsletters and other related information electronically or otherwise. If you do not supply these contact details, we may be unable to provide you with the service you require.

b) To send you information about our other products & services –
From time to time, we would like to send you information about other products and services that we offer and which we believe you may be interested in. If you decide now, or at any later time, that you do not wish to receive such information, please inform us by emailing sales@ezyhr.com.au.

c) To generate and deal in aggregate data –
Cyberaid may aggregate personal data about our ezyHR users, to understand usage trends and patterns. Once aggregated, this information cannot be used to identify individual users. We may use this information to amend or improve our products and services.

Access by Third Parties
Cyberaid will not sell, rent, distribute, or otherwise allow access to your personal details by any third party without your prior consent, except where we are required to do so by law.

Access to and correction of your personal data
You may request in writing a copy of your personal data that we hold and, provided you provide satisfactory proof of identity, we shall supply such information on the receipt of a small fee (currently AUS$25) to meet our administrative costs. If you wish to correct your personal data that we hold, we will make such changes only on written request from you.

Security
We operate a number of technical and organisational measures to ensure that your personal data is kept secure and to prevent unlawful or unauthorised disclosure, misuse, alteration, damage or accidental loss or destruction.

International Law
Cyberaid Pty Ltd is a company domiciled in Australia, and our conditions of business, and those of our Privacy Policy are governed by Federal Laws and those of the State of New South Wales. Personal data in Australia is subject to data protection legislation. It may not be afforded the same level of protection in other countries. More information about privacy law and the National Privacy Principles may be found at http://www.privacy.gov.au.