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terms of business

Introduction

We want you to be a satisfied Cyberaid customer, so we aim to make dealing with us as an enjoyable and satisfying experience as possible, without any misunderstandings or hidden surprises. In furtherance of this aim, we have set out below the Terms and Conditions under which we will do business with you. Please make sure that you are happy with our Ts & Cs before placing an order with us. If you aren't, please let us know why, so we may address your concerns.
 
 

support service Terms & Conditions

The Support service is pre-paid, and sold in blocks of 180 minutes through the ezyHR web site.

The time spent on resolving a support issue is logged, and charged to the customer's pre-paid account, in 15-minute blocks.

Charges to the account are notified to the customer by email. When the pre-paid amount is running low, a reminder will be issued. Service will not be provided when there is insufficient time remaining in the customer's account.

All notices relating to the Support service will be emailed to the registered email address entered on the ezyHR web site customer profile page. Use the Customer Login link to maintain your profile.

Support is provided by the Cyberaid Technical Support team on a best-effort basis, for any issue related to ezyHR, technical or operational. Depending upon your country, it may be provided by telephone and/or by email, using the link on the Support page of the ezyHR web site. Telephone support is not available in all countries. See 'Other Information' on the Prices page of the ezyHR web site for your country.

Only the current release of the ezyHR product is supported, and the previous release for thirty days after it has been superseded. To be sure you have the current release you need to subscribe to the ezyHR Maintenance Service, which is renewable annually.

Due to the inherent difficulties in identifying and resolving software issues, we do not guarantee to provide a solution within a specified time-frame. Depending on the nature of the support request, the solution offered may be information on how to use the product, a temporary software fix, or a work-around.

If a temporary software fix is provided, it will generally be posted on the ezyHR web site support page, from where it may be downloaded. If a work-around is offered, and/or the problem cannot be solved by a temporary software fix, the issue will be passed to the ezyHR development team for resolution in a subsequent release of the product.
 
 

Maintenance Service Terms & Conditions

The ezyHR Maintenance Service (the Service) is an annually renewable agreement providing fixes and new releases for the ezyHR software product range which are issued during the period of the Service. It is only available from Cyberaid Pty Ltd and is only available to the original purchaser of the product.

The Service is provided on pre-payment of the appropriate current fee, shown on the ezyHR website and amended from time to time. Cyberaid will issue a renewal notice and invoice at the end of each period of service, sent to the Email address registered on the customer's profile record (use the Customer Login link to amend your Email address). If the customer should fail to pay the renewal fee by the due date, the Service will be terminated and cannot be reinstated at any time.

Notes:
A fix is a temporary solution to a problem discovered by Cyberaid or an ezyHR user, and may be a work-around, or an object program designed to correct the error. Fixes may be distributed to every ezyHR user or to selected users, depending upon its severity and the likelihood of the user experiencing the problem. Fixes may be distributed via Email, standard post, or by being published on the ezyHR website for download.

New releases of ezyHR are published from time to time, which may contain product enhancements, additional programs, and/or corrections to previously reported problems. The content of a new release shall be entirely at Cyberaid's discretion. New releases may be distributed by post, or by publication on the ezyHR web site for download. When a new release is distributed thus, the previous release will become obsolete and unsupported after 30 days.

Cyberaid reserves the right to determine what should constitute a fix and a new release. Further, Cyberaid offers no guarantees that any specific error correction or improvement will form part of any fix or new release.

New Versions of the ezyHR product may also be announced from time to time (generally, but not limited to, an Operating system change), and these are not supported by any existing Service. A new Version shall be considered as a separate product, and is not covered by any existing Maintenance Service for any earlier product.

The Maintenance Service is provided by the Cyberaid Technical Support team on a best-effort basis, for any issue related to ezyHR, technical or operational. It is provided to improve the product over time and to keep it up to date, but it is NOT a Support Service (for the ezyHR Support Service details, see here). Cyberaid does not accept responsibility for any loss of any type, consequent of the application of any fix or new release provided to the customer. The customer takes full responsibility for backing up their ezyHR system and data, so that it may be restored without any loss in the event of a problem.
 
 

refunds policy

Introduction

Cyberaid Pty Ltd wants to make it easy for you to buy our ezyHR products with confidence. So we have developed what we believe to be a fair and reasonable refunds policy, which is set out below. If you don't agree that it is so, or you have other suggestions, please inform us by emailing sales.

a) We expect you to use your good judgement in selecting a product from this site and in ensuring that it meets the needs of your business before buying. To help you in this selection, we have published the ezyHR User documentation on this website that you may download and review before making your purchase.

b) However, if, within thirty days of ordering any ezyHR product from this website, you decide that you do not wish to install it after all, you may email us at support for a Return Approval. As long as your product has not been installed or activated, we will cancel your order and refund your money, subject always to a $100 Administration Fee.

c) But if any part of the product has been installed, we will not make a refund if you should decide you just don't like the product, or you've changed your mind.
     
     
 

delivery policy

When you order an ezyHR product through our web site, we process your order the next business day. We create serial number(s) for the products you have ordered and include these in a welcome Email that is generally sent to you within two or three business days, unless there are special circumstances. If you do not receive the welcome Email within 10 business days, please let us know so we may investigate.

The welcome Email also contains a link to the downloads page, which will list the product(s) that you've bought. You may download these ezyHR products as many times as you wish, up to thirty days from your order being processed, and use the serial number(s) provided when installing the product(s). After thirty days, the product download links will be removed. You should download the installation/upgrade instructions at the same time.

We recommend that you burn the download(s) onto a CD and keep it in a safe place, in case you need to reinstall ezyHR at a later date.

  
     
     
 

security policy

When ordering from us, you will need to supply your credit card details. For your security and protection, we use a secure server operating SSL (Secure Sockets Layer) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again by our server, preventing others from accessing your private information in between.

Cyberaid never stores your credit card details. All we see is the transaction approval number from our bank. None of your card details are stored, on any server, at any time.

  
     
 

privacy policy

Introduction

Cyberaid Pty Ltd is committed to protecting your personal information ("personal data") while providing you with the opportunity to receive products and services that enhance your business activities.

This policy sets out the ways in which we collect personal data and the purposes for which we may use it. If you object to our use of your personal data in the manner described in this policy, please inform us by emailing sales .

By using this website you acknowledge that you have read the terms of this policy and that you agree to our use of your personal data as described.

What data can we collect?

You may visit our website without disclosing any personal information to us. However, if you wish to buy a product from the website or download a free file, it is necessary for us to collect information from you in order to deliver your products. If you wish to buy goods but do not wish to provide your details via the website, you should contact us by telephone to arrange your purchase.

To provide you with products or services from our website, we may ask you to provide us with certain information, including (but not limited to):

- your name and job title
- your business address;
- your telephone number;
- your email address;
- company name and address;
- type of business;
- no of employees

If you are buying goods, we may ask you for your credit card details. This information is processed on a secure server and is only used to effect the transaction through our bank. It is not stored.

For some of the services supplied on our website you may be asked to provide further details. The information required, and the reason why we need it, will be explained at the time this information is requested.

Additionally, we may collect anonymous information about your visit. We will only collect such anonymous information to combine with other anonymous information which is then used and analysed at an aggregate level to help us understand how our customers use our website. None of this information is reviewed at a personal level.


"Cookies" and other tracking devices

We may collect anonymous information through the use of various technologies, including "cookies". A "cookie" is a small file that resides on your computer's hard drive that allows us to improve the quality of your visit to our site. We use cookies to store and tailor our site to meet your personal preferences. Some of these cookies are known as "session cookies", which will last only so long as you stay on our website.

If your browser permits it, you may set your computer to reject our cookies although this may affect the quality of your visit to our site.


Personal data obtained from third parties

Occasionally, we may receive personal data relating to you from third parties. It is our policy to receive personal data only from such parties that we believe have obtained the information from you fairly. However, we do not control the manner in which third parties collect personal data. If you believe that a third party has passed to us your personal data against your wishes then you should send support an email. We will always treat any personal data that we receive from third parties in the same manner that we treat the personal data we collect.


Our use of Your Personal Data

We will use your personal data for the following purposes:

a) To provide the ezyHR service to you -

We will use your personal data to provide and improve our general service to you, to enable our helpdesk to deal with any queries you have about our service, and to notify you of any changes to our service and General User Conditions. If you are a registered ezyHR customer, we will use the contact information in your personal data to provide you with product support Newsletters and other related information electronically or otherwise. If you do not supply these contact details, we may be unable to provide you with the service you require.

b) To send you information about our other products & services -

From time to time, we would like to send you information about other products and services that we offer and which we believe you may be interested in. If you decide now, or at any later time, that you do not wish to receive such information, please inform us by emailing sales.

c) To generate and deal in aggregate data -

Cyberaid may aggregate personal data about our ezyHR users, to understand usage trends and patterns. Once aggregated, this information cannot be used to identify individual users. We may use this information to amend or improve our products and services.

d) To the Cyberaid group of companies -

We may make personal data available to other members of our group of companies, either for the fulfilment of ezyHR services, or to enable them to provide you with information about other related products or services which they believe would be of interest to you. If you decide now, or at any later time, that you do not wish to receive such information, please inform us by emaiingl at sales.


Access by Third Parties

Companies in the Cyberaid Group will not sell, rent, distribute, or otherwise allow access to your personal details by any third party without your prior consent, except where we are required to do so by law.


Access to and correction of your personal data

You may request in writing a copy of your personal data that we hold and, provided you provide satisfactory proof of identity, we shall supply such information on the receipt of a small fee (currently AUS$25) to meet our administrative costs. If you wish to correct your personal data that we hold, we will make such changes only on written request from you.


Security

We operate a number of technical and organisational measures to ensure that your personal data is kept secure and to prevent unlawful or unauthorised disclosure, misuse, alteration, damage or accidental loss or destruction.


Notification of changes

As we create new products or services that may generate a need to amend this privacy policy, we will notify you of such changes by creating a new version of this Privacy Policy Statement on this website.


International Law

 Cyberaid Pty Ltd is a company domiciled in Australia, and our conditions of business, and those of our Privacy Policy are governed by Federal Laws and those of the State of New South Wales. Personal data in Australia is subject to data protection legislation. It may not be afforded the same level of protection in other countries. More information about privacy law and the National Privacy Principles may be found at http://www.privacy.gov.au.